Maintenance & Support

Support and improve your processes with Maintenance & Support

De mix van onze Service & Maintenance tools versterkt de First Time Right benadering. Minder ervaren personeel kan op afstand ingewerkt, begeleid en getraind worden. 
Technisch personeel met kennis en ervaring is schaars, vergrijsd, of switcht naar andere branches of de fabriek. Bedrijven dienen aantrekkelijk te worden voor nieuw technisch talent. Daarnaast moet de effectiviteit van inwerken omhoog. De snelheid van innovaties op bestaande en nieuwe oplossingen neemt toe. Maatschappelijke opgaven op het gebied van klimaat en energie schreeuwen om meer handen en betere arbeidsproductiviteit. Ook daarvoor is toepassing van innovaties noodzakelijk. First Time Right approach is significantly strengthened through a mix of our tools. Nu wordt het mogelijk om minder ervaren personeel op afstand te begeleiden, in te werken en te trainen. 
De drie Service & Maintenance tools ondersteunen je bij deze uitdagingen. Waarbij functionaliteiten als Remote Support of Remote Control integraal met deze tools gebruikt kunnen worden. 
Our Service & Maintenance solution includes the following tools:

Training

  Instructions

 Maintenance

Step by Step training met behulp van innovatieve technologie.

Support your operations: Step by Step Training  

Ensure effective workouts with our (virtual) Step by Step Training tool!
Being able to train effectively regardless of physical location is now possible. Training in a virtual environment.
In addition to training for general onboarding and update matters such as safety and company procedures, we also offer process-related training. These are more specific training courses in the field of assembly/disassembly, commissioning, use, service and maintenance.
Our training can be completely virtual. But sometimes it is more effective to organize a combination with a physical application. As a trainer/supervisor you watch and support via the built-in Remote Assist functionality.
The Step by Step Trainings are based on animation of actions, which greatly reduces text or drawing interpretation. This ensures less lead time and fewer interpretation errors. In addition, it offers the opportunity to learn at your own pace and frequency. Internal studies at PWC, for example, have shown that this way of training is more stuck, more fun and more interesting by employees.
A large part of the manual work of the training courses to be created is automated. Our 3D model converter prepares, in combination with, for example, Step files, the link with animations. The link with animation libraries makes optimization easy so that text use can be greatly reduced. Of course, links with video and other existing explanations or instructions are possible.

Support Your Activities: Step by Step Instructions

Onboard new hires with our virtual Step by Step Instructions tool!
Staff (own or customer's) are supported with virtual, visualized Step by Step instructions. Where necessary, these instructions are provided with animations. You support less experienced staff in processes such as assembly, commissioning, use and maintenance. It can also be used as a guideline for the checklist to be carried out. More experienced employees can use fewer steps via alternative S-b-S Instruction sets.
Retrospective analysis of the required lead time serves as the basis for further process optimizations.
As a supervisor, you watch and support via the built-in Remote Assist functionality.
The Step by Step Trainings are based on animation of actions, which greatly reduces text or drawing interpretation. This ensures less lead time and fewer interpretation errors. In addition, it offers the opportunity to learn at your own pace and frequency. Internal studies at PWC, for example, have shown that this way of training is more stuck, more fun and more interesting by employees.
Step by Step instructies voor activiteitenondersteuning.
Step by Step onderhoudsinstructies voor activiteitenondersteuning.

Pictogram voor onderhoud en ondersteuning van bouwprojecten. Support Your Activities: Step by Step Maintenance

Simplify the execution processes and prevent failure costs with our Step by Step tools!
Personeel (eigen of van de klant) maakt support meldingen aan, bereidt zich voor op basis van ‘instructions’, voert uit op basis van ervaring en wordt daarbij ondersteund door animated instructions en waar nodig op afstand ondersteund middels Remote Support en Remote Control.
Interaction with videos, pdf instructions and device instructions are supported so that all necessary information is available with the use of 1 environment.
De combinatie van S-b-S Instructions en Checklists vereenvoudigen de uitvoerprocessen, voorkomen faalkosten en verhogen ‘First Time Right’.

Sectie: Video’s

Video's over Maintenance & Support