Maintenance & Support

Support and improve your processes with Maintenance & Support

The mix of our Service & Maintenance tools strengthens the First Time Right approach. Less experienced staff can be trained, supervised and trained remotely. 
Technical personnel with knowledge and experience are scarce, aged, or switch to other industries or the factory. Companies need to become attractive to new technical talent. In addition, the effectiveness of training must be increased. The speed of innovations on existing and new solutions is increasing. Social challenges in the field of climate and energy cry out for more hands and better labor productivity. This also requires the application of innovations. First Time Right approach is significantly strengthened through a mix of our tools. Now it will be possible to supervise, train and train less experienced staff remotely. 
The three Service & Maintenance tools support you with these challenges. Functionalities such as Remote Support or Remote Control can be used integrally with these tools. 
Our Service & Maintenance solution includes the following tools:

Training

  Instructions

 Maintenance

Step by Step training met behulp van innovatieve technologie.

Support your operations: Step by Step Training  

Ensure effective workouts with our (virtual) Step by Step Training tool!
Being able to train effectively regardless of physical location is now possible. Training in a virtual environment.
In addition to training for general onboarding and update matters such as safety and company procedures, we also offer process-related training. These are more specific training courses in the field of assembly/disassembly, commissioning, use, service and maintenance.
Our training can be completely virtual. But sometimes it is more effective to organize a combination with a physical application. As a trainer/supervisor you watch and support via the built-in Remote Assist functionality.
The Step by Step Trainings are based on animation of actions, which greatly reduces text or drawing interpretation. This ensures less lead time and fewer interpretation errors. In addition, it offers the opportunity to learn at your own pace and frequency. Internal studies at PWC, for example, have shown that this way of training is more stuck, more fun and more interesting by employees.
A large part of the manual work of the training courses to be created is automated. Our 3D model converter prepares, in combination with, for example, Step files, the link with animations. The link with animation libraries makes optimization easy so that text use can be greatly reduced. Of course, links with video and other existing explanations or instructions are possible.

Support Your Activities: Step by Step Instructions

Onboard new hires with our virtual Step by Step Instructions tool!
Staff (own or customer's) are supported with virtual, visualized Step by Step instructions. Where necessary, these instructions are provided with animations. You support less experienced staff in processes such as assembly, commissioning, use and maintenance. It can also be used as a guideline for the checklist to be carried out. More experienced employees can use fewer steps via alternative S-b-S Instruction sets.
Retrospective analysis of the required lead time serves as the basis for further process optimizations.
As a supervisor, you watch and support via the built-in Remote Assist functionality.
The Step by Step Trainings are based on animation of actions, which greatly reduces text or drawing interpretation. This ensures less lead time and fewer interpretation errors. In addition, it offers the opportunity to learn at your own pace and frequency. Internal studies at PWC, for example, have shown that this way of training is more stuck, more fun and more interesting by employees.
Step by Step instructies voor activiteitenondersteuning.
Step by Step onderhoudsinstructies voor activiteitenondersteuning.

Pictogram voor onderhoud en ondersteuning van bouwprojecten. Support Your Activities: Step by Step Maintenance

Simplify the execution processes and prevent failure costs with our Step by Step tools!
Staff (own or the customer's) creates support reports, prepares based on 'instructions', executes based on experience and is supported by animated instructions and, where necessary, supported remotely by Remote Support and Remote Control.
Interaction with videos, pdf instructions and device instructions are supported so that all necessary information is available with the use of 1 environment.
The combination of S-b-S Instructions and Checklists simplifies the execution processes, prevents failure costs and increases 'First Time Right'.

Sectie: Video’s

Video's over Maintenance & Support